This story highlights how the retail sector is facing the severest competition from the online segment, with the latter causing a dramatic impact on footfall and sales.
According to a recent study by Hansa Cequity, more than 65% of consumers search online before walking into an offline store. Also about 55% tend to look at consumer reviews and about 47% of them tend to check company websites.
We’re working to increase the impact and visibility of customer experience professionals
Most organisations who have invested in big data are particularly interested in how one could use it well and not stray off the path.
Companies everywhere seem to be adopting a “customer-centric” approach, but how do they survive in this competitive scenario? Find out what winning companies do.
This New Year, expect to see an increasing use of technology in marketing.
Dr Dhrupad Mathur, SP Jain Global, Dubai; and Ajay Kelkar, COO and co-founder, Hansa Cequity, spell out what changed for the sector this millennium.
In the new year, algorithms and math will allow marketers to understand customer data better and make it actionable, making the mad advertising men run a math factory soon
Keeping omni-channel retailing in mind, major brands are developing strategies in order to hold the opportunities created by this new trend. Hansa Cequity and Retailers Association of India (RAI) published a study of Indian consumers and their shopping habits across all channels.
According to Analytics India Magazine, analytics is gaining popularity as a career option and Hansa Cequity has the technological expertise, tools to work with big data and the right kind of people.
Hansa Cequity will now work as a Business Level Partner of Adobe to provide digital marketing solutions and integrated technologies to its pan-India customers.
The centre is designed to provide customer marketing solutions and methodologies in today’s data-driven business ecosystem by leveraging IBM’s marketing cloud technologies and cloud solutions.
The World Economic Forum is calling personal data a "new asset class: a valuable resource for the 21st century that will touch all aspects of society". Consumers are happy to share personal information as long as they see a ‘value-add’ for themselves. This means changing strategy and structure across the organisation – and reinventing the marketing department altogether.
With the experience of shopping becoming seamless, connected and hassle-free, 'omni-channel' the new buzzword in the global retail industry. Our COO, Ajay Kelkar, gives us a deep insight into this new trend.
Analytics and big data are two words that have become very popular now. Data scientists have been quoted as one of the sexiest career titles of the 21st century. But is analytics over hyped? Our COO, Ajay Kelkar gives us the answer.
Analytics solutions have matured from business intelligence and reporting to predictive and prescriptive tools for effective forecasting, optimisation and a lot more. The Hindu Business Line reports on the NASSCOM-Hansa Cequity report on Analytics Maturity in India.
Ajay Kelkar, Co-founder and COO, Hansa Cequity, said “Data scientists were ranked by HBR as the sexiest job of the 21st century. Cequity assessed the work done by participating Data science teams along with NASSCOM and used their Smart Analytics Impact™ framework to assess the more innovative case studies.
“We are extremely delighted to invest in Hansa Cequity. They have best-in-class customer/marketing analytics and customer relationship marketing capabilities,” said Anand Vyas, Managing Partner, ASK Pravi.
With more and more sectors leveraging on data to build customer relationships, know how to reinvent your creative teams to embrace the new emerging roles.
The new age customer, social media and blog data analytics will drive CMO agenda this year, says report by Hansa Cequity.
Ajay Kelkar, COO of Hansa Cequity talks about the change in the purchasing behaviour of the independent Indian women.
Customer relationship management programs are expensive, with companies spending almost $50 billion a year. Loyalty can be retained by building relevance through information.
In an age when digital is rewriting the rules, Hansa Cequity talks about the role of CMO’s in managing data.
“It’s a very new kind of creative – creativity has changed from being touchy, playing on feelings, to being an inventor” says Nishad Ramachandran, VP and head of digital experience, Hansa Cequity.
Hansa Cequity’s COO, Ajay Kelkar calls loyalty programmes the most “hardworking tool” in a CMO’s armoury at a time when customer loyalty is almost dead.
Hansa Cequity promotes Westside’s Young and Free collection in an innovative and futuristic way by using the 3D technology.
“Data is like ‘footprints’ that customers are leaving behind! Data is all around us, but it needs to be made sense of.” says Ajay Kelkar, Co-Founder & COO of Hansa Cequity.
Analysing billions of data points and making sense of them is what data analysts excel at. A Cequitian talks about her journey as a data analyst.
A story of four small companies who are using cloud computing to deliver value to their customers.
Hansa Cequity's Vasudevan talks about how social media was used for our client Celio to increase revenue and reward loyalty.
Hansa Cequity’s CEO, Swaminathan talks about what gets a significant change in consumer’s adaption of services.