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Hansa Direct excels in identifying and engaging potential leads through targeted calls and campaigns. We gather and analyse detailed information to prioritise follow-ups with the most promising prospects.
We efficiently sort and manage leads based on a model that captures their readiness and potential value. Our analytical approach ensures accurate tracking and timely follow-ups to advance leads effectively through the sales pipeline.
Our solutions deliver high-quality voice services for inquiries and complaints, integrate chatbots and live chat for seamless digital support, and enhance brand presence with proactive social media engagement. This comprehensive approach ensures that your customer support is integrated across all channels, offering consistent and effective service.
Using advanced analytics, we gain deep insights into customer behaviour, personalise interactions, manage loyalty programmes, and implement robust feedback systems for continuous improvement. This enables us to cover the entire customer journey from acquisition to retention, enhancing satisfaction and fostering long-term loyalty.
We utilise BI tools like Tableau and Power BI to generate actionable reports. These tools help us monitor real-time performance, optimise workflows, and implement data-driven strategies for continuous improvement.
WebRTC powers real-time video calls and bridges the gap between digital and human interaction through:
Our AI-powered Speech-to-Text tech enables:
We track CSAT and NPS metrics through data from customer interactions to:
Our AI-driven Agent Assist provides real-time support to agents by:
Our iPaaS solution integrates speech-to-text, chatbots, sentiment analysis, and WebRTC for:
We monitor your brand's online reputation, analyse sentiment, and manage crises swiftly to maintain a positive perception. This approach helps us make informed decisions and ensures that your brand is viewed favourably.
By creating and distributing positive content, collaborating with influencers, and fostering customer advocacy, we build trust and enhance your brand’s credibility. Our strategies ensure that your brand’s reputation is continually strengthened.
We analyse touchpoints to create personalised experiences, optimise interactions, and manage relationships with targeted life-cycle campaigns. This approach enhances the overall customer experience by ensuring that each interaction is relevant and impactful.
Our team tracks KPIs to measure the effectiveness of customer interactions, generates detailed reports for actionable insights, and uses predictive analytics to anticipate needs and drive proactive engagement. This data-driven approach ensures continuous improvement and alignment with your business goals.